Kansas City's Premiere Electronics
Store for Over 40 Years.
16208 East 23rd Street | Independence, Missouri 64055
816-252-9782
Showroom Hours: Monday-Thursday 10am - 7pm | Friday-Saturday 10am - 6pm
Testimonials
WOW! Scott, there are no words to explain how satisfied my wife and I are with our new TV. You have gone far above and beyond what any franchise chain store could ever do! We are so blessed and grateful to have taken our business to you. We feel like we are getting the best bang for our buck, and really stretching out every dollar to get the best that's out there. Your opinions/suggestions are right on the money! What really impressed me was to have the actual owner of Independence Audio personally deliver and set up our new TV...makes me honored to share this experience with all my friends. I would recommend anyone who wants personal and quality service to you hands down without a doubt! And the deals are better than anywhere else! Again I am very happy to be able to do business with you! Looking forward to coming back soon for our new sound system!
Matt N. Prairie Branch Elementary
Scott, These men were great. Very nice and polite. They also took there shoes off. Thank you for the help.
Marilyn M.
Hey, thanks for the help in getting us into the awesome Samsung 650 Series. Awesome TV. Still figuring some things out but wow!
Gary Lon B.
In Oct. I had a cd player put in my '99 mercury and Isaac helped us just wanted to thank you for the great service, speedy install and good product. We had gone to Independence Audio many years ago for a cd player and are still pleased with the quality of work.
Barbara D.
Scott, Thank you for your great service on this last purchase and the many before. I appreciate your honest approach to business. You know that is difficult to find people you can trust these days. I trust you and your staff. Thanks again
Wally E
Dear Mike, I just wanted to let you know how beautiful our new TV is. In my 80 years, I had never bought anything like this, sight unseen and I was a little nervous.(I guess you could tell), but the young man who installed everything was wonderful, as you were, and we wanted you both to know how much we appreciate your hard work.
Bill & Lea H.
Gary, I'm not sure if company is interested in feedback from an experience with one of your distributors. I just wanted to tell you that I had a very positive experience with Independence Audio. They tested the sub woofer which tested fine. However when I expressed my frustration because it was not working properly in my home theater system they took the time to explain the settings on my tuner and I was able to resolve my problem and once again have a working sub woofer. Even thought they did not sell me the unit they took the extra step to help me out. Their representative George Wilson was very helpful. This is the third audio company I've worked with in the last two years and I was very impressed with their customer service.
Chris R.
Thought you'd like to hear this... Picked Kimberly up at the airport at 3PM. I had queued everything up and turned the stereo off so that on the way home I could just hit power and let it surprise her. I picked a song that started with an acoustic guitar and added in vocals, electric/ bass guitar, and full drums over time. Afterwards the mids and bass started in ( it wasn't "booming") she commented, "it's good to get back in a car that has a halfway decent sound system compared th that rental car." I almost couldn't keep a straight face. A minute or so in to the song she said, "how does the bass sound that good with the bass knob [on the OEM stereo] turned half-way down?
Ryan W.
Scott, Thanks for forwarding the itemized invoice. Looks good. Feel free to run it through. I appreciate your detailed attention to costs, and being able to keep the total within the bounds we talked about earlier. You've clearly done this before!
I so love my new system. Didn't know how much I'd appreciate the difference in sight and sound quality. I now feel truly spoiled!
Please convey "mucho gratitude" to Darren for me, again. He is the quintessential pro when it comes to feeling his way through the installation process. Well done! And let him know that I won't touch anything, except the remote (love it) without calling him first.
Just let me know if you need me to swing by and sign anything. If not, you can still bet that you'll see me again when upgrades are needed in the future. You all have been great to work with!
Much appreciation,
Mary Jane H.
Dear Scott: We want to make you aware of the wonderful big-screen installation experience we had recently. We were very impressed- not only with the physical installation, but with the professionalism exhibited by your technical team. We are enjoying our big-screen television very much, thanks to your group.
Jack W.
KUDOS to your group for extraordinary customer service. We purchased a Sony TV from you and because of Maurice's limited vision we were unable to hook it up. You did it for us! Even came back a second time, and answered many questions from a couple of electronic illiterates. Recently we had a problem with the remote. Steve not only was exceptionally nice, but he fixed it for us - at no charge. Your service is above & beyond and nearly obsolete these days in most businesses. Thank you
Eleanor S.
Your men came out and did a great job of setting up my TV. Very good young men, they were very professional and respectful, You got two good ones there.
Bud L. Raytown. MO
I cannot begin to express my appreciation for the home theater installation you completed last week for me. The technician's went the extra mile to make sure my wife was comfortable with the electronics. At the end of the installation then even vacuumed up the area! You have me sold and will get all of my business going forward. I initially attempted to have NFM complete the install, but was told upon arrival it could not be done. Well I have pictures that tell a different story.
Jeremy R Kansas Ctiy, Mo
Dear indep audio,
I may have been one of your first customers back in the late 70's. I saved and
saved while in high school to buy my HSL series 5 speakers which I still have
today. I grew up in Independence and these speakers have traveled many places
with me over the years but now that I am looking to buy new equipment I am
curious if I should stick with these. The only info I find online suggests they
were made by a company in Ft. Collins, CO.
Congrats to you and so many years in business. As a small biz owner myself I
applaud you and know how challenging it can be!
Dana C.
Dana C. Kansas City